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How Does Salary Dispute Resolution Work?

Disputes are reserved only for Employers. As we want to promote a culture of cooperation and understanding between employers and staff, we have devised a way that you as a staff can prevent as much as possible.

Before an employer can dispute your salary invoice, they are required to Amend the invoice first.You as the staff have the ability to either accept or amend back the invoice.

If an employer Amends an invoice, they are requesting to change the total hours billed to them.

Accepting an amended invoice.
If you think the amended total hours by the employer is reasonable, you can simply agree.

  1.  Inside the Weekly Salary Invoice, click the Accept button.


By accepting the amended invoice, the employer will be made to pay immediately and your salary will be processed.

 

Amending back an invoice
If in such a case you don’t agree with the details of the invoice amended by the employee, you can choose to Amend Back. When you Amend Back an invoice, you will send the hours that you want the employer to pay based on your Work Log. 

  1. Click the Amend Back button
  2. Provide the hours that you want the employer to accept
  3. Optional but you can also provide a reason why in the Remark field.
  4. To finalise, click Send.


Amend and Amend Back will have no limit and you can do so with the staff until both parties will be amenable to a figure. After which, if the employer agrees to the invoice that is being amended or you agree, the employer will be made to pay immediately and your salary will be processed.

 

If an employer disputes instead
As a last resort if the employer thinks that talking it out with you and the invoice being amended is taking no where, the employer can dispute the invoice instead.

The VirtualStaff Dispute Resolution team will create an email thread where you and the employer in question will be providing each of your cases. The main goal of the dispute resolution is for you and the employer to finally reach a consensus about the final hours that the employer will be paying.

Once you and the employer have agreed, our Dispute Resolution team will process a billing on the card the employer has on file with us so we can process as well your salary.