Paying your staff on VirtualStaff.ph is a seamless process. Follow these steps to ensure timely and secure payments.
Step 1: Reviewing Invoices
Your staff can generate an invoice based on their recorded working hours. When an invoice is raised, it will appear in your dashboard under the "To-Do" list.
1. Click on "Review Now: Salary Invoice Request" to view the invoice details.
2. Alternatively, navigate to the "Staff Pay" section from the left-hand menu.
3. Locate the invoice that needs to be processed, click on the ellipsis (three dots), and select "View Invoice."
Step 2: Approving the Invoice
1. On the invoice details page, review all information, including hours worked, total amount, and due date.
2. Click "Approve and Pay" to proceed.
3. Verify the final invoice details and then click "Approve and Continue Payment."
Step 3: Selecting a Payment Method
You have two payment options: Card Payment or Bank Transfer.
Paying via Bank Transfer
1. Select the "Bank" option during payment.
2. Once you reach the page displaying the bank details for VirtualStaff, that will be the final step in the process. From there, please input the provided bank details and reference number into your own online banking system to complete the transfer.
- Stripe will automatically recognize the transaction using the reference number and amount in USD as per the invoice and update the payment status accordingly on our end. Once you’ve completed the transfer, you may close that page.
When making the transfer, include the reference number provided to ensure the payment is correctly matched to your account.
Double-check the transfer details before confirming the transaction to prevent delays or errors.
Once the transfer is completed, retain the transaction receipt or proof of transfer for your records.
If you encounter any issues, please reach out to our support team for assistance.