Paying your staff on VirtualStaff.ph is a seamless process. Follow these steps to ensure timely and secure payments.
Step 1: Reviewing Invoices
Your staff can generate an invoice based on their recorded working hours. When an invoice is raised, it will appear in your dashboard under the "To-Do" list.
1. Click on "Review Now: Salary Invoice Request" to view the invoice details.
2. Alternatively, navigate to the "Salary Request" section from the left-hand menu.
3. Locate the invoice that needs to be processed, check the boxes of the salary requests invoices you want to approve and pay.
4. To view the invoice, click the eye icon on the right side of the listed invoice.
- You have the option to view the invoice and approve or reject it.
Step 2: Approving the Invoice
- Click Approve Selected, verify the final invoice details, then confirm approval.
- There is also an 'Approve' option when you want to view the invoice as per instructed above.
- Confirm the invoices to be approved either one invoice only or more in once batch.
Step 3: Process Payment (Consolidated or for one invoice)
- From Payment Processing tab, click 'Confirm Salary Payments' tab.
- If there are invoices you’d like to return to unapproved status or exclude from the consolidated list for payment, you can simply remove them by clicking the trash icon.
Step 4: Confirm and proceed payment
- Review the payment summary, including total amount and VirtualStaff rate.
Click Proceed to Payment to complete.
Step 5: Selecting a Payment Method
You have two payment options: Card Payment or Bank Transfer.
Paying via Bank Transfer
1. Select the "Bank" option during payment.
2. Once you reach the page displaying the bank details for VirtualStaff, that will be the final step in the process. From there, please input the provided bank details and reference number into your own online banking system to complete the transfer.
- Stripe will automatically recognize the transaction using the reference number and amount in USD as per the invoice and update the payment status accordingly on our end. Once you’ve completed the transfer, you may close that page.
When making the transfer, please include the provided reference number and enter the exact amount in USD to ensure the payment is accurately applied to your account.
Double-check the transfer details before confirming the transaction to prevent delays or errors.
Once the transfer is completed, retain the transaction receipt or proof of transfer for your records.
If you encounter any issues, please reach out to our support team for assistance.