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What Happens If My Employer Does Not Pay Me?

Employers that are not able to fulfill their responsibility of paying the hours worked by staff they hired through VirtualStaff is a serious breach of our Users’ Terms and Conditions of the platform.

Before sending an email complaint to the support team, please be guided with the following:

  • Make sure to communicate first with your employer, as it might be a simple misunderstanding. 

After careful consideration of the things stated above and you still haven’t got paid, here are the steps if an employer is not able to pay you.

Contacting our support team

  1. Create an email that details the work you’ve provided to the employer in question.
  2. Preferably provide the following to help facilitate the investigation our support team will do:
    • Screenshots of your correspondence with the employer that shows you’re coordinating with him for work
    • Screenshot of your Work Log in VirtualStaff under that employer
    • Screenshot of the Job Offer you accepted with that particular employer.
  3. Send the email you’ve prepared to support@virtualstaff.ph

Note: Please allow our support team at least 24-48hrs to reply.